Registration counter staff was fine.
However:
We got in to our rooms a little before three, and there were dirty food trays outside both of our doors and up and down the hallways.
When we returned at 5:00 p.m., the food tray were still there, with glasses of juice, toast and other exposed foods beginning to smell. I had to call down to request ...

Great boutique hotel steps away from everything. If you ever wanted to see what it is like to live in one of those chic new urban developments with commercial retail stores (high end to boot, like Gucci and Burberry) on the ground floor and residential above, this is it. Contemporary decor with faux fur blanket, extra large fluffy towels. The ...

Beautiful (new) place with gorgeous ambiance, comfy beds and very clean. . however there were complaints from my 'neighbors' about noise when I was having a normal conversation with my room-mate at 8:30pm on a Saturday night. I found out other guests experienced the same type of complaints. The front desk was very snooty but I do want to ...

The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.

I loved my room. It was simply elegant with an asian flare. I had a view of the courtyard and the waterfall. The bar was well stocked with my favorite drinks and the goodie basket was filled with all of my favorite candies. The hotel location was perfect. It was close to shops and resturants which made it very convenient for me. The hotel ...

I was there for a week and was very impressed with the general room accomodations and the comfortable surroundings. My complaints are the fact they advertised WEB connection in your room and it was never working. Of the 7 days there, it worked about half the time and was very unpredictable. This caused many problems for me during the evening when ...

Perfect location for an upscale hotel. Rooms are lavishly decorated. Hotel staff pay attention to detail. Nice Spa and restaurant.

As far as I am concerned this is the best venue in South Bay.

I visited there in May.
When my friend payed the fee, the billing was included some drink and long distance phone call, which he did not use.
In my case, I checked the billing for my credit card, it is written for extra stay fee, but I did not use.
I do not want to stay there anymore. It is good except billing.

styled like a new york boutique hotel, in the middle of santana row in san jose.