I loved the facilities, working out here was easy and not intimidating. They have a good number of different machines and great staff. Everyone was friendly, and overall it was a wonderful experience

I've worked out and taken classes here but I wouldn't sign up for a membership because the facilities are not terribly well kept and I have had some bad interactions with the staff.

The old facilities and machines are par for the course given what you're paying. If you want Bally's or a Multiplex, you've gotta dole out ...

Yeah, yeah, so the membership coordinator has the level of customer service usually reserved for city employees. Alright, the clicking sound in the weightroom's speaker system is aggravating (wear headphones -- it's the only way to not go mental). And yes, it's true that this is the only gym, outside of the creepy member's only ...

If you are afraid of prople who don't look like you, don't go to the New City Y.

If you like a diverse (ie people of all ages, shapes and ethnicities), comfortable, clean place to workout with lots of machines, a great gym, child care, a pool and whirlpool, etc. and a helpful, polite but not phoney staff, then you'll like New City. ...

I use to enjoy the New City YMCA until the past 6-7 months. I feel the leadership is poor. This causes poor customer service from employees which leads to unsatified customers,such as myself.
When customer satisfaction is low it affects the BOTTOM LINE in any organization,be it for profit or not for profit. The leaders at
New City are so hung up ...