We did not even end up staying at this hotel due to the very un-professional staff members. The only staff that was on duty that day with a professional pleasant attitude where the cleaning ladies. The Supervisor Rapi was so very un-professional and ignorant to the abillity to make a customer happy. We made reservations to stay at this hotel for a ...
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Above average Hotel
By A Yahoo! Contributor, 09/05/07
We arrived to find everything about this hotel much better than expected. The front desk staff and breakfast server were all friendly and very attentive to our needs. The AC in the room didn't work very well, I think it was too small for the space. But the bath area has a window, that opens which is perfect for applying makeup and fresh air. ...
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We liked it! Henry Ford deal!
By A Yahoo! Contributor, 08/14/06
Thought it was well priced. Liked the breakfast. Good location right on Telegraph Road. Staff was wonderful. Really caring and genuine. They gave us maps to good restaurants and parks suitable for my 2 year old son. We got free passes to Greenfield Village and Henry Ford museum as part of package. Did not get to use pool, but it did look good. Rooms were not large, but adequate.
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Extremely Poor Management!!
By A Yahoo! Contributor, 08/03/06
I made a reservation at this hotel but had to cancel. I received a cancellation # from the front desk staff but was still billed as a no show. I called to question the charge. I was sent a letter from the hotel (many grammatical errors) denying my claim. I contacted the general manager who told me he would check and call me the next day. He ...
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Great stay
By A Yahoo! Contributor, 09/16/05
The rooms were nice like most in there class, and they were clean. The pool was nice as well. Work out facility could use some work.
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BEWARE!!!
By A Yahoo! Contributor, 09/12/05
The clerks at the front desk are very nice. That is the one positive thing about the hotel. The room rate is lower than other business class hotels but this place is no value. This hotel has a framed satisfaction Guarantee hanging in the lobby... false promises! The manager will do nothing to correct problems and will not honor the guarantee! ...