I booked this hotel through priceline, and got skeptical after reading other reviews. My fears were true. Although I requested non-smoking room well in advanced, when I arrived, they said there are no non-smoking room available. I told them I am traveling with kids, but they are not willing to listen. Bad experience!!

Clean, and attractive hotel helpful friendly, professional staff, has a game room and a gift shop with snacks. Comfy beds and pillow, refrigerator and pantry were a added bonus. Management put together a wonderful and affordable gift basket for my daughters 3rd birthday. The only negative was that were were unable to utilize the pool & spa..to busy.

seen pics on their website. loved the kids suite, but in person the room is very small. we had 3 adults and 2 children and were very cramped. not worth the $165 a night. no coffee maker in room, had to call front desk several times and still didnt receive it until the next morning.. top bunk rail was loose, DANGEROUS. left for the day and returned ...

Loved the pool and restaurant/lounge. The lady in the giftshop was super nice and helpful as were the front desk employees. One of the elevators was out of order during our entire stay and housekeeping left something to be desired. Other than that it was worth the money but we could have spent more time at the park if we had been closer.

We booked this hotel through Travelocity for around $92CAD(not including tax) per night.
We have stayed here for more than a week. We felt the area were safe. We had booked 2 double beds room.
The room was very clean(expecially the washroom). There were a small fridge in the room that we could store drinks
THe staff were friendly. The ...

DOUBLE CHARGED MY CARD

EMPLOYEES ARE VERY RUDE HAD TO CALL BACK 32 TIMES AND NOT GET HUNG UP ON

THE GM AFTER HE WAS TOLD BLEW ME OFF

DO NOT STAY THEIR I WOULD NEVER AGAIN NOT EVEN FOR FREE
RUDE DESK WORKERS AT NIGHT
I HAD TO DO A CHARGE BACK TO GET MY MONEY BACK
ALSO THE CHARGED MY CREDIT CARD FOR A DOUBLE ROOM SERVICE TIP

FRONT DESCK NIGHT GIRL CLEARK YOUR A THEIF

First the good...the hotel is an excellent value for the money. Newer rooms, very clean, friendly staff. My son and I loved it. The hotel restaurant was a little on the high priced end but all of the Disney area tends to be spendy for meals. Now for the bad, the ART shuttle comes off as a bit disorganized. Posting a schedule would help for planning ...

First, it started off bad when we arrived early and called to check in only 15 minutes early and they refused saying they had no rooms cleaned and available yet. I asked if something would be ready at the 3:00 guaranteed time and they said that there should be. The customer service was awful the whole trip after that too. When we turned down our ...

We arrived before 3:00 p.m. to check in and were told that the room wasn't ready yet and asked to return at 3:00 p.m. which is check-in time. We returned at 3:45 p.m. which should have been plentry of time to have the room ready and when we arrived we were told it still wasn't ready. By this time, we were tired and so were our 2 young ...