I can't say too many bad things. It's a pretty building in a good location but the service is worst I have ever experienced.

Empress, you may be old but that doesn't give you any rite to sit and ignore clients.

Rude at checkin, Got lost in their maze they call a hotel, found the room to be extremely small & dated. Promised ...

this was a very disipointing stay with filthy rooms and horrible service, i don't recomend anyone going through the experience of staying here. the rooms were disgusting, the windows would not shut, we were ignored by managment, the wait for food was never ending, and the food was cold mediocore and overpriced.

This place has charm pooring out the walls, being a old hotel, it delivers warmth and charm. You can sit down and look at history.
Having tea at high tea time is so charming. It gives you a chance to reflect on the day at hand. Their service is one of their better aspects, fast and pleasing people work their.
When you have had a delicious ...

It was a treat, something that I never thought we would be able to do....but we just said to heck with it and splurged....yes it was more money than we could afford but what the heck....the memory will last a very long time.

The room was elegant, the staff treated us like royalty...I felt like a moviestar.

Elegance and ultimate comfort and class. The very best Canada has to offer can be found at the Empress in Victoria, BC

The location is right next to waterfront and steps from fine restaurants and shops. The parliament buildings are nearby.

High tea at the Empress can't be missed and all will enjoy their experience and cherish all.

We had a great stay, the food was awesome, the beds are great, the service is top notch, everything from the bell hops to the concierge service was #1.

The location right on govt street is
ideal.

The spa has everything, use of the pool. Its
own herbal spa, everything there for your needs. Plus the message itself was awesome.

The whole treatment was ideal spa day.

My husband and I arrived when the Festival of Ships were docked in the bay outside of the Empress Hotel. We enjoyed just walking around the bay and when the Government complex across the street lit up that evening, it was breathtaking. We also took a tour of the Butchart Gardens outside Victoria which are the most beautiful garden we ever saw.

I think it is a unique and wonderful place. In my opinion, everybody should go and visit this place.It is good for both i.e., singles and with family.