The hotel was a bit "old fashioned" but the main point is that the people at the reception desk was totally interested in our comfort and did not want to take into consideration our problems. And what a disappointment: the first dinner was included in the package but we had to pay it because we gave the voucher only at the end of the stay... So we paid twice and no argument was possible... What a shame.

My Fiancee and I stayed at this hotel for a couple nights when we went to banff in Nov of 2007. We did lots of research on the internet before we decided to stay there, and we weren't disappointed. We chose just a standard room with a king sized bed and a balcony, and needless to say, it was good value for the money. We found the room very ...

I have stayed for about 1 week.
This hotel had good room.
But stuffs were too bad.

They don't understand what is survice.

1. I can'r use internet.
2. clothes I ordered 2 days ago for Cleaning stayed at front desk.

Their stuffes didn't apologize.

Room is good.
Restaurant stuffs were friendly.
But Stuffs...

I don't recommend this hotel.

The hotels website over-hypes what you actually see when you arrive. The rooms were VERY SMALL and the lobby was uninviting. We booked for 4 nights and they stuck us in the front of the hotel right where the cars pulled into the driveway. Absolutely no privacy.

On our first morning there was no hot water and they told us to "go upstairs ...

My boyfriend and I Spent one night in Banff for a romantic getaway and we did alot of research about what kind of room we wanted and decided on the Rundlestone Lodge. We chose the king loft, which included a LARGE 2 person Jacuzzi tub, kitchenette and cozy fireplace. The room was spotless and very cozy. Our stay was romantic and the only real ...

There seemed to be alot of 'hype' placed on their website with regards to the Rundlestone.
When we arrived, the front desk clerk seemed 'bothered' by our presence and did not go into specifics about the hotel or it's amenities.
Upon check out the following day, we had decided to stay one extra night and they simply told us it ...

this hotel is changed to a new owner in June 2006. The new owner really works hard to make it a must-stay place. It is about 1 mile to downtown Banff, which is actually a good thing that it is very quiet yet convenient if you want to have a walk or shopping in the town. The loft style room is pretty cool with nice view balcony and even a in-door ...