Toilet was not flushed or cleaned when we got there.
Towels were damp. Did they just fold the dirty ones?
We stocked our refrigerator and the food was taken from us

Stayed to save my company some money. No excuse for place smelling like a gian ashtray. When you step into the lobby the stink just hits you in the face and burns your eyes and nose. Rooms are outdated and dingy and in bad need of a remodel. Will not stay here again. Of course, my expectations may have been too high considering I was in Wyoming.

I have stayed in the Towers since 1980. I have wached it go from a great motel to less than a good motel. Last year I and my employees spent 9 months here and were not impressed, and had planned on moving to another motel. The cost per night stay varied from week to week, from reasonable to outrageous and if you said something about it, they ...

This used to be a great place to stay...clean
friendly people..but now, beware! The rudest most inept help and the room was filthy, broken furniture, sinks, carpets a mess. Plus you have a train constantly making noise right out your window. starting at 4 am everyday. Never again.

I wsa haranged by the desk people for alledgedly failing to tell them in advance about our dog. Despite having been lodged in a room reserved for folks with dogs, the facts did not matter to these people. To top it off even better, they charged us $100 "fine" for not telling them (which we did) and then loudly objected to my pointing ...

Our experience with BW was very negative. The management staff is very rude to the point of name calling and treatening comments. The management staff cancelled a reception room the eve before the event, leaving us no where to host about 40 people. In addition, we were charged a large cleaning fee for a room we did not occupy--we were not even ...

for 98.00 a night you expect a clean room not one with stains on the carpet and when you call and try to discuss any difficulties that you may be having w/Aftab or Nicole (management staff) you are told you are being difficult and hung up on - I can also relate to the other reviewer that was unable to get any satisfaction for a wrongful charge - ...

I am setting up some reservations for family. I live in Gillette, and will have my reception at Towers West Lodge. I have lots of positive past experince from the company. They have hosted many business meetings, weddings, and such that I have attended. Now I do want to explain to people who are complaining of the price. If you are not aware, ...

Our room at the Best WEstern Tower West Lodge was basically positive.
Our room were clean and neat. There was a coffee maker in the room but no clock radio or clock. Good thing we had our own travel clock with us. A digital clock was available, on the holder of the blower dryer which was in the bathroom. This is wierd...people want a clock ...