Family stay for Halloween second year in a row here. 9 of us Adults decide to go down to the lounge for a cocktail mid evening. Intent was to enjoy a patio beverage before hitting the town. Only to be told the patio was full, while there were many tables open and empty. The staff was rude and directed us to the manager. I inquired at the bar. ...

I loved the location and size of the rooms. we stayed at The Hawthorne the night before in a room smaller than a closet. for only $20 more, we had a huge room with a king size bed and dry bar. will definitely book for next October.

Great place for kids who liked the pool. It was cold out but the pool is warm and indoors. We visited the Witch Museum and other attractions in Salem then got the kids worn out with a nice long swim. I should also note how friendly the staff was to all of us. Breakfast was also great—far superior to the buffet food I usually get on business trips.

We stayed with a very large party mid week. Upon check in to the tech suite we found used condom wrappers and a half full jar of vaseline, and none of the technical amenities worked. We complained to the front desk, and our concerns were not addressed. After check out we were charged an additional $100 cleaning fee for "stains" that were ...

I heard they're looking for a new chef, what's with that? Lots of turn around of staff, there. not a good sign....

My husband and I stayed here for our anniversary. The hotel was excellent. The bed was extremely comfortable. The room was clean and attractive. Front desk staff was great! Any question we had they found us the information quickly and with a smile. They helped my husband find a restaurant for our anniversary, including phone number and ...

Don't listen to anyone who doesn't like it, It is the nicest hotel you will ever stay at. The staff is pleasant and the food at the pub is amazing!

Salem offers few hotel choices. There are plenty of B&B's but not hotels. This is the best which is not saying much. The price was a little steep for what is offered. The front desk and reservation staff are atrocious. The room on the other hand was reasonably pleasant. WiFi was good. The room was a little small but elegantly furnished. I ...

It is defenetly my place. I noticed this hotel 3-4 years ago during Helloween night at Salem. I thought right away that it could be a great place to relax after busy weeks in Boston. Today it is my #1 destanation during the weekends.
I love the fact that hotel located in historic part of Salem and it is close to everything.