why?
1. poor management. please, send your manager and his relatives to a training that would give them the knowledge on how to run a hotel, and most importantly, what customer service can do to the business. The cleaning and kitchen crew were the ones who have what the manager and his relatives don't.
1.1 management attitude. when we ...

I have always expected too much from Alona Kew because it seems popular either to foreign or local tourists. I didn't have the actual experience until August 2007 when my family decided to spend a night there.

The receptionists at the front desk are not so organized in handling the bookings. When i made the reservation over the phone I was ...

what i like most is the homey feeling when you're in the resort, you will feel secure becoz' of the guards roaming at night, you wil see the gardener watering the garden in the morning, fast service by their male crews ( i feel their male crews do better than the females),gosh, i like their brown bread at beakfast, i prefer their old nipa ...