We arrived on Saturday night, and we were placed in a beachview room that had a malfunctioning adjoining door. We could hear everything going on in there (I assume they heard us too) We requested another room that night, and were moved to a much better and quieter location. That lasted till the next morning when the jackhammers (just like the ...

We waited 6 hrs. on our room.On the phone they said we would have a view of the ocean, the only view we had was of a roof top, vents,and a c units.We were very disappointed and would never go back!

The post-hurricane rebuild leaves a lot to be desired. The $500 a night condos smell like the mold that was found to be growing in the ductwork. While the staff was accomodating and moved us to another condo, it too was mold infested and smelled awful. When we brought this situation to the attention of the Condo Association Managment, they did ...

First of all our name was misspelled so we were told we had no reservations. The pool and landscaping was nice but very crowded. The room was very small, old, and in desperate need of updating. The tub was dirty and moldy. The sleep number beds were full-size and uncomfortable. We paid a lofty price for a beach view from a first floor room. ...

Saw ad that said NO MATTER WHERE YOU STAY, COME PLAY AT ISLA GRAND BEACH RESORT - so we left our condo for the day, opened a tab at their pool side bar, paid $100 for banana boat rides and decided to "play" at their pool until our scheduled boat ride 2 hours later. That was until the pool Nazi told us we couldn't have a cooler at the ...

This staff at the fron desk was very rude. We had alot of problems checking in. We paid $365 dollars a night for a beach front room & expected it to be very nice. It was HORRIBLE! The room was very outdated & needed alot of work & the bed was uncomfortable. They had told us that the entire hotel had been remodeled. All i could tell that ...

Beachfront, very nice, people were very friendly, good service, check in early no problem, very helpful staff that were very informative. Pools crowded with screaming kids but that made the beach nicer. Cleaner than Saida and more modern. A little pricey but I believe it was worth it.

We rented the two bedroom condo which had cermic tiled floors which was nice but for the money the hotel came with no free breakfast no coffee I had to call three times to get a coffee maker. The hot tubs did not have good jets so it felt like sitting in a hot pool of water. The showers also did not have very good water pressure. When you walked out on the balcony and looked down you seen all the cigarette buds on the roof, not to pleasant

ONLY THING NICE ABOUT THIS PLACE WAS THE POOL AND GROUNDS AROUND IT. ROOM WAS OUTDATED, DIRTY, MOLD, NEEDS TO BE COMPLETLY TORN DOWN AND REPLACED. PAPER THIN WALLS. TOO EXPENSIVE $139.00 FOR A $29.00 ROOM. NO COFFEE POT, NO REFRIGERATOR. NOTHING GREAT ABOUT THIS PLACE. WILL NOT STAY HERE AGAIN