Likes: This place was great. The staff was very friendly, they tried to help us in any way that they could. Very clean. My husband and I forgot to get our parking pass validated, a staff member met me half way across the parking lot to ask me if I needed anything. I told him about the pass, he quickly took it and got it validated for me. I ...

They charged false charges to our account and it has taken over two weeks to return our money. They also have poor service in the over priced restaurant. The waitress was the rudest I have ever met. When she brought my son some milk (he ordered chocolate milk) we told her, he ordered chocolate milk she huffed and walked off. You would think for the price they could produce better service, go figure.

Hyper-efficient front desk staff. Clean of course. I was in town for business two solid weeks and should have stayed elsewhere. Commute to/from Irving where I worked in the thick of rush hour traffic also driving east in the morning looking right into the sun and vice versa at night. You have to pay extra for internet billed by the 24 hour ...

This is a great place to stay if you're looking for a close shuttle to DFW. The restaurant and bar in the hotel are adequate for the business traveler.
The only quality about the hotel that was unsatisfactory was the staff. It was like the staff was doing me a favor to answer any questions. I got the hint real quick, don't bother the staff.

I had confirmed a non-smoking room w/ 2 double beds, but received a smoking room instead. Not happy with that, but a good hotel for the price.

We headed to the Dallas area to get away from the impending Hurricane, and this hotel was perfect! Check in was easy, Valet was always prompt, Housekeeping was impeccable!

And since they had so many families there for the weekend, they even set up a movie theatre in one of the meeting rooms. Free family-friendly movies on the big screen, ...

This hotel is like the other Hyatt Regencies I have been to in Las Vegas and San Antonio. Great attention to detail, great service. However, this is geared completely to the business traveler. This is not a weekend getaway kind of place. It is beautiful and the service is great, but that's about all it offers.

It mentions "poolside ...

The decor of this hotel is very modren and clean. The rooms are quite large. The only down side of this hotel is that the pool area smells like jet fuel.