The hotel staff were excellent, and the service at TGI Fridays was excellent

The hotel is nothing special. Convenient in location. Our issue involves a power outage on April 18th that left us without power from around 5 AM until 11:30 AM. It is incredibly difficult to get ready and shower in the dark. Since I reserved the room through a 3rd party, the hotel said I would have to get reimbursement from them. The 3rd ...

Valet parking was horrible, takes too long to get your car and drop it off. Room was okay but bathroom looked bad. Room was not cleaned fully while staying there for 2 days. Location was good for walking to different places. Breakfast option through resturant was horrible, doesn't taste good. Room service was extremely bad! I was told 20 to 25 minutes for room service and it took them over an hour!

Memphis is a great city. Not the cleanest, but a great city. This hotel couldnt have been more dirty and nasty if it tried. The first room we checked into had an OVERPOWERING smell coming from the air conditioner. As we investigated the smell source, we found CHUNKS and splatters of black and fuzzy mold all through the unit. We did turn the heat on ...

We loved the convenient location. It was our first visit to Memphis and we plan to return again. The room was nice looking but could have been cleaner. The staff at the front desk could have used some customer service training, they were abrupt and not very friendly. Even though there were a few problems, we probably would stay there again and give ...

It was a very nice place to stay, the ball park is just across the street. The only problem is some of the staff are a little short with you when you check into the hotel. Our room was good, however we did feel the hotel overall was not as clean as others we have stayed in the past. I would go back again due to the convenient location of the hotel.

My husband and I got a room for my in laws 50th anniversary, they come from a small town and have never really been out. We thought they could spend as nice day and night out. When they checked in and went to the room they found it not to be what we requested. THey called down to the desk and told them and in return they said they would get a ...

This palce is convenient and that is about the extent of it! Room was smaller than a postage stamp. Airconditioner banged and clanked all night. Dark, dark, dark! They are afraid to light it for fear the dirt will show even more. Poor value for your money! Nothing good to say at all!

The hotel is still new and has a great decor and lobby. The bell men were informative and interested in helping. But the management couldn't figure out how to clean the rooms. The front desk couldn't check me in when I arrived because the rooms weren't clean. And then gave me the wrong room type. When I pointed out their mistake, they ...