The room was actually a little less than what I expected. It was o.k., but when we first walked in, I noticed a few stains on the carpet. We got a room in the indoor pool building, I liked the fact that the room was pretty spacious. The windows in the indoor pool area had buildup on them from the pool, which gave the hotel a dirty look. We did ...

We always stay here. It is very clean and we stay in the rooms connected to the indoor pool. They are usually the same price as the other rooms. We like that you can step out of your room and right into the pool or hot tub. We get the King size bed room with an outside balcony. It has a sleeper sofa. We stay with 3 adults and 3 toddlers ...

We go to Pigeon Forge every year and usually stay at National Parks Resort. Last year we were kinda let down with our room there due to the terrible view out our window of the roof, air conditioner didn't work well, comode wasn't working either and the couch had stains on the cushions. I wanted to try some place new so I looked on the net ...

We love everything about this hotel from the desk clerks, employees & staff members. This is our home away from home every chance we get away for a weekend or holiday. Everything is so nice and clean in the rooms and just love the indoor pool. We highly recommend this beautiful hotel to our family & friends. When my husband & I got ...

we have been going to pigeon forge in Feb for the past 4 years and we do not even think of staying anywhere but here. if you want to have fun in the pool without getting out in the cold stay in the rooms that are in the pool area. our kids love staying in the rooms in the pool area. because when they are through swimming we dont have to go to our room on the outside we just walk straight to our room.the service is always great also.

We loved the townhouse suite! It was by far the best hotel we have stayed in there. The staff was friendly and courteous. The room was excellent. The only problem we had was that the pillows were too fluffy! We loved it and can't wait to return.

The staff is wonderful! Great location! Room was big and very clean. The continental breakfast was better than some continental breakfast's that I have seen. I don't have anything that I disliked about the inn.

This hotel looked exactly like the virtual tour. It was close to the main strip but was connected to back roads so that you did't have to get out in all of the traffic. The staff was friendly. We will definitely stay again!

Management has complete inability to handle service issues. SIMPLE problem resulted in refund and VACATION CUT SHORT. Management chose their own personal interest over that of guests. No escalation path for issue - refund or nothing - no way to resolve with higher authority. STEAR CLEAR OF THIS HOTEL - THERE ARE MANY BETTER IN PIGEON FORGE.