We had a reservation for a king suite. We checked in & the heat was on in the room. Maintenance refused to check it out. They say this is the way it should be. The front desk didn't want to help until I threatend to leave. They gave us a smaller room at the same price. I contacted management & the corp chain & they didn't ...

Having stayed at this Sheraton probably 20 times over the last three years, I have been consistenly impressed with the customer service and overall room value. It is the only place I stay when I travel to Reading.

Although the Sheraton Reading is by far the nicest hotel in town, the name does not match what one would expect from a Sheraton. I will say this, the beds were wonderful. And that is about it.
The carpets made our feet black. The bathrooms and other amenities in our room where less then expected for a Sheraton.
Now getting to the staff. They ...

I am very particular about where I stay. The rooms were what you would expect from a Sheraton, which is your basic 3-4 star deal. But the beds were just phenomenal!! And piles of really great quality down pillows! The staff was very accommodating, and offered great customer service. Breakfast in bed was also very tasty. We truly enjoyed our stay.