Hotel is old and run down, rooms are dirty, housekeeping is a joke. Bed in my room was broken and sagged in the midldle. Breakfast in the morning is pathetic, they had applesauce, fruit cocktail, stale muffins. Only 10 tv channels. Internet is a slowwwwww wireless.

The location really isn't good. We wished we had done better research and read the reviews. There are so many nicer hotels located closer to intercourse and bird in hand (great amish communities). Parking sounds great but you have to pay $8.00 per night in the garage.... Yeah.. didn't know that before...The Pool was nice, but strange.. 3rd ...

this was a great hotel.....dont listen to the other reviews because when i went the 8th floor was already renovated....it had a flat screen tv 2 queen beds a fridge and marble bathroom and marble tables....the pool is ok and heated but there is no fitness center...the lobby is very nice and you get free breakfast in the morning but it wasnt special....the location is ok

The hotel it self is very nice, the renovations they have done to the hotel so far are great. I was impressed, the service was wonderful, everyone was very pleasant and very helpful. The only thing I can complain about is the location. This hotel is in Downtown Lancaster, off the beat and trail, we had a very hard time finding our way there or ...

As a passenger on a tour bus we arrived tired and looking for a good night's sleep. We entered the lobby and knew we would not get that. In fact, one comment was if we had come here first, before the theater, we would not have come back. The lobby was horrible, we had people in wheelchairs and the access to the elevator was locked. It took ...

We chose the hotel because it is in the city. Then, we get in our room, and it is freezing so we call to the lobby to tell them and they tell us, turn it on and let it warm up. so, we went out drinking and chose this place so we can drink and walk back. but it was sooooo cold!!! it never warmed up!!! we called at night and they said they could move ...

My husband and I stayed there on our wedding night. The hotel was conveniently located a few minutes from our reception site (the gorgeous Rock Ford Plantation), so even though we knew it was a bit run-down, we thought we give it a shot. What a mistake! The room reaked, the AC didn't work (and it was the middle of summer!), everything was ...

Booked a block of 20 rooms in spring of 2006 for a wedding in Nov 2006..big mistake..besides customer service being nonexistant..none of the amenities as stated existed. The so called honeymoon suite was never cleaned having dirty wet towels, old soap and water in the tub...to say nothing of the fact the heater[air conditioner knob was gone ] could ...

Where to begin....

I'm sitting in this absolutely awful hotel as I write this review. My wife and I are staying here only because a group she belongs to is holding it's convention here. I had read the reviews and really tried to talk my wife out of staying here, but she wanted to be with her freinds (fair enough). She had talked with the ...