As first time visitors to New York City, we really enjoyed the location of this hotel. It is within easy walking distance of many popular attractions (Central Park, Broadway, Times Square, Rockefeller Center), and there is a subway station just steps from the front entrance for when you want to explore other locations in the city. This hotel met ...

Before our departure I decided to read some of the reviews on this hotel. We had our reservation and some of the reviews did not look good. We took our chances and went. We were greeted at the desk by a front desk clerck named Griffin. What a great guy. We stayed there for 3 days and 2 nights. It was fantastic. The room was great. I never ...

The staff is absolutely horrible and disrespectful. A Hotel like the Sheraton
Should have qaulified respectful employees

This was the worst hotel stay I have ever had, and I am certainly disappointed given the standard of Sheraton hotels that I have come to expect as a frequent traveler. I arrived in mu room to be greeted by the smell of smoke in this "smoke free" hotel. After informing the front desk, I was told there was nothing that could be done, but ...

I travel to NYC at least once a year, but this time around decided to bring the family along. We booked our four nights stay at the Sheraton relying on this hotel's reputation. I should have checked the reviews on this site before booking. All these claims are true and then some. These rooms were not only tiny and uncomfortable but filthy. ...

What a BAD experience in a 4-star hotel. They have to be stripped of at least 1 star. I always stay at 4- or 5-star hotel, since 4-star hotel can feel like 5-stars or 3-stars. This was supposed to be a romantic Valentine getaway. I was coming by car. There was nobody at the front or sides door to help me with my car or luggage. I called the hotel ...

We liked this hotel was in the perfect location for everything walking and the newyears celebaration. Everyone was very helpful especially the concierge and travel people.
We disliked that we tried to order late night food new years for 1.5 hrs and did not get through so we went to the bar downstairs and they said you have to call room service, ...

They don't give any late check outs, even just for less than one hour. Because they charge $3.25/bag/day for storing your bags before you have to go to the airport.

Location,staff,lobby and my room!I will be back there again!