Took wife and 2 kids. Sticky carpet; hair on bathroom floor, walls and door; broken/chipped bathroom tile; NO shampoo or soap in bathroom for us to use; bed springs creaked with every small move; room not soundproof in any way, can hear neighbors; elevators so loud, sounded like an avalanche all night long. Wanted suite with kids in other room for ...

Hotel clean and comfy. Staff great- especially restaurant and housekeeping. Internet is practically non-existent. Coffee kiosk closed entire 4 days. Restaurant ran out of food and was under staffed.

The location was the only thing this place had going for it. Our room was filthy--lots of mildew in the bathroom with crumbling plaster on the ceiling, dirt around the edging near the floor, no soap (we had to call the front desk to get some), garbage in the drawers in the main room. Construction was going on making the pool and exercise room ...

I am sorry to say we stayed for 5 days. When we inquired about the construction by phone, we were told it was done, but they failed to mentioned that there was scaffolding all throughout one side of the hotel and most important of all that there were construction crews that started work at 6:00 a.m. When we arrived we were told that only one of ...

I've satyed at the hotel for 12 hours and I was disappointed that the htel was under renovations. They havn't told us when we did the booking, fine I can live with that, but as soon as we arrived there I dont even know where to enter, there was no proper signage. We went to sign in and I was greated by an unhappy guest relations officer and ...

We stayed 3 nights. Entire interior has been re-done. Great place to eat. Excelent breakfast bar and the prices are within reason. Service was excellent and the staff was friendly. We had to change our room due to a leaking roof . Helped to move by staff and was given free breakfast buffet. I will return in a minute if the opportunity arises. Our stay was very enjoyable. Thanks staff.

Great hotel. VERY comfy beds. Hardwood floors. Room was in good condition. No hot tub (I think they were putting a new one in. Friendly staff. We pd $110 a night over July 4th. VERY close to the falls. Very convenient when they charge you $10 to park at the falls. What a rip! You are within walking distance to everything. Fireworks are ok. very ...

We stayed at the Grand Niagara Hotel from 6/22/08 until6/24/08. Although they advertised a pool and hot-tub...they were under construction. Although they advertised a bar and lounge, the hours were very limited, and when open, the young untrained bartender, was more interested in watching a soccer match than providing customer service. When we ...

Great location, loved the VERY comfy beds, great towels..BUT.....their housekeeping left something to be desired.Originally booked because we thought we were booking at The Four Points Sheraton only to find out it had been sold and the amenities that are usually very nice were.....not. No pool,fitness room had VERY used and worn equip. No fridge ...