We paid for an ocean view room, with hopes of sitting out on the balcony at night over-looking the ocean. Instead we had a view of the big ugly dome that covers the indoor pool. Our complaints were ignored and our calls unreturned from the manager. The staff was rude and careless. I will never again stay there nor would I recommend this hotel to anyone ever.

Outdated rooms, Rude staff. Rooms had old carpet, furniture, and bathrooms. Entire staff was unfriendly.

My husband and I spent a weekend at the Grand Hotel in Cape May. I must say that the Grand is my favorite hotel in Cape May. The rooms are very clean, the satff is wonderful, and the Restaurant "Ballyhoo" is lots of fun. We were told that the restaurant was going to be renovated in March. I can't wait to return to see the new restaurant! If you are considering a vacation in Cape May, do yourself a favor and try the Grand!

My husband and I arrived at your restuarant 30 minutes prior to end of early bird special limit . We were told by the hostess that the computer already changed over to regular menu and early bird wasnt available to us.WE are regular customers at Ballyhoos and had driven 35 miles to dine that night.Due to the lack of courtesy and disregard for us ...

I went there one morning for breakfast on a sunday .. 1100am .. Half the buffet was empty never refilled . Had to order everything from kitchen except toast. The food that was out on buffet was cold.. I have never seen this restuarant run so poor.. The other problem was employees were standing around talking and not attending to tables. I have been ...

I would NEVER recommend this Hotel to any one! It is definitely over-priced at over $200.00 a night. The young girls at the front desk did not know what they were doing. Every one told us something else.

When I made our reservations, I was told I could stay only one night. I agreed to this and they charged my credit card the full amount (this ...

I was there with my family. 3 grandkids, daughter and son-in-law. My grand-daughter who 6 years old lost her tooth , the fairy god-mother left her a hundred dollar bill so that she could spend it on her vacation. I the grand-ma gave her 2 ten dollar bills as a bonus. we placed the tooth in tissue and the money in an envelope, into her pocket book, ...

We just returned from staying at the Grand Hotel. We rented a oceanview townhouse. Our rooms (two story) had a great partial view of the ocean and a full view of the outdoor pool and parking lot. We were thrilled that the hotel accomodated 5 people with 2D beds and pullout couch and 2 baths) Although the hotel is directly across from the beach, ...

Very disappointed. Staff was rude when we checked in. No hello, no smiles, clerk acted like she was annoyed being at work. Room was clean and we had a nice view of the ocean. Indoor pool and jazuzzi would be wonderful if parents controlled their children better. Kids screaming, taking drinks in the jacuzzi, jumping, throwing toys and acting like ...