We ate at the Cafe Sierra and came down with a horrible case of Food Poisoning. So bad that we had to be rushed to the hospital and it completely ruined our entire trip to Reno. We filed a formal complaint in which the Grand Sierra Resort's Senior VP of Hotel Operations Kent Vaughan refused to take any responsibility whatsoever, without due ...

As a mother of 2 and traveling as a family, it can be difficult to find a Hotel which meets the needs of a family. If you are a family looking for a home away from home, this is it!! The rooms in the Summit at Grand Sierra are so beautifully decorated and so comfortable. In the room was a Refrigerator and Microwave. This came in handy when it came ...

Booked the room through Priceline and got a good rate for a Wednesday night stay ($30). I was a bit surprised when I had to pay a $5 resort fee when checking in for things I didn't plan to use and assumed were all included with normal services provided. Not a big deal, just more of an annoyance. The hotel was a great value for the money. The ...

i love the hotel and the place itself but i was just dissappointed whe i made a reservation. I did not get the room i specifically want and i even told the one taking my reservation what i want in my roon like a spa and she said i got it and its a big spa, but when i check in there was n o spa nothing so i called thier attention and they wont even ...

This was our family vacation , we stayed here for 6 nights but the Arcade staffs were not friendly and they are very rude . We are not going back because of them.

Reserved Summit Room at bargain rate for poker tournament. Was afraid (After reading the previous reviews)that I wouldn't get it, but I did. Nice room, but the people next door were loud. I called the desk and asked for a different room and within 10 minutes I had a key to a bigger, nicer Summit Room "for my trouble". The room was ...

First of all, after calling 3 separate times to confirm my room was on a Summit floor with a king size bed (once to make the initial reservation, once because I had to add a room, and once because I didn't arrive until midnight and wanted to be sure my room would still be ready), I arrived around midnight only to find out that I had a room with ...

We've had two unpleasant reservation experiences here in the past 3 weeks...but worst of all, the room we were given had obviously not been cleaned. On the first occasion, we had reserved a room with 2 queen beds, and were given a single king size with no offer of a switch. The sofa bed that came with the room was broken, and I ended up having ...

stayed there for 3 nights and find the room clean and comfy. the buffet on the weekday was great. great location near the airport.