A mile from Fenway with a T stop right across the street from hotel entrance, excellent staff, clean rooms, good food in restaurant, hot coffee always available self serve, safe garage parking for our vehicle at a reasonable rate. Indoor pool was lifesaver since the weather was horrible. Pool area is small and right near some of the rooms ( bad ...

Likes:
Location to hospitals and grenn line subway
Free Parking
Free shuttle with very friendly drivers

Dislikes:
Some of the desk staff needs customer service training
Kids eat free only applies here if you order off the special menu. This was not explained until after the check came.
Odor of rotten citrus fruit coming from the a/c ...

I liked the location. I disliked the smell of the room, the noise of the air unit, no natural light, outdated rooms.

My father was @ Brigham & Womens and my mother needed to be close by. I spoke with the manager, Nick, who was very helpful. The hotel offers a medical rate as well as a free shuttle. We had booked at another hotel with similar services but quickly moved to the Holiday Inn as this hotel was much better for a similar price. The reduced rate and free shuttle is extremely helpful at a difficult time.

really like the friendly staff. The pool and atriums/courtyards are so nice. Like you're outside. Relaxing to sit out in the courtyards. Being able to park in their lot was very important and without stress of trying to find a space.

I had a great weekend visiting my son at college.

Needed a place to stay while family member was a patient in nearby Longwood Area hospital. This hotel gave a nice discount and other ammenities for such an occasion. Staff was professional and helpful, even with last minute changes/needs. Room was clean and comfortable. Would recommend to anyone looking for a clean bed and convenient location.

The only downside was that there were some routine maintenance problems with the ceiling tiles in the hallway. Other than that, everything was great. The breakfast was amazing, the rooms were fine and the location could not have been any better. The T is literally 20 steps from the front door. I read all the other negative comments, and I ...

The front desk staff is horrible. There's no communication between the managers. They resold my reserved room 3 times. It was a terrible first experience.

The fact that the hotel was located close to train stop was the only good thing about this hotel. Staff is not at all friendly, air-conditioning is loud, rooms are small, we requested adjoining rooms, which at the time of the request it shouldn't have been a problem, however, when we arrived we didn't get them. The hotel had no natural ...