Excellent service from the front desk. I believe his name was Thomas Heath. He gave us complimentary breakfast after we had some experience with the electrical in our room. He knows how to make customer happy. Funny thing, an older gentlemen in the breakfast room was also very kind. He gave us some cookies to take on the trip. My son and I ...

Front desk staff makes promises they can't keep-like finding a quiet room and the manager never called me to discuss the problem.
Really loud heating and a/c.

We went out for the day, returned at 7:00 PM and opened the door to a mess--unmade beds, all our dirty towells still piled on the bathroom floor. No cleaning, of anything, whatsoever. From 7:00 PM until 11:00 PM, all we got from the front desk were promises to clean immediately. It took three hours before anyone finally brought us clean ...

This hotel is simply stunning from the outside. It looks like a castle! However, you can't always judge a book by it's cover. Right off the bat my experience started negative as I had reserved a smoking room two weeks in advance and was informed that all their smoking rooms were full. Makes you wonder why they even have reservations if ...