older hotel that appears to have been recently refurbished. nicely equipped exercise rm with very large pool & jacuzzi. staff was friendly with 1 maid even offering to walk me to the exercise rm when i askd for directions. right off the interstate & very close to large mall.

I traveled to MA with my mother and my 4 small children for a family reunion. Although I reserved the room too late for the discounted family reuinon price, the lady at the front desk gave me the discount anyway, which was awesome. Our room was a tiny bit cramped due to the size of my family and the size of the room. It was a little frustrating but ...

When on government travel, I don't need much in a hotel. However, I would like to be able to prepare a light breakfast for myself. I always try to get an early start. I just want to be able to make a hot breakfast for myself in the room. If I am going to be away from home for three weeks, I would like to have a microwave and refrigerator in my ...

This is one hotel that I don't think I'll go back to. My group had rented about fifteen rooms which were all located next to each other. About eight of us were in the hallway talking (it was 10:00 on a Saturday night)when the hotel staff asked us to find another place to go to socialize. Nobody would have complained because all of the ...

We stayed at the Holiday Inn in Holyoke as an alternative to driving all the way back to the Boston area after the James Taylor concert in Lenox, MA. We are on a tight budget and Lenox accommodations were out of our reach, so we "pricelined" and got the Holiday Inn. It was posted as a 3 star hotel and I think that in another 6 months, ...

The customer service we received throughout both our stays was superb. Front office staff were very pleasant and helpful. The room was clean and comfortable, but the beds were small. The pool and other guest areas were pleasant and clean. Overall, I was pleasantly suprised especially considering the great rate on the room.

I recently stayed at the Holiday Inn in Holyoke MA after spending the day at Six Flags. Knowing the quality I have received in the past from Holiday Inn I was pleasantly surprised at the getting a great rate through Hotwire. The staff was friendly however the room I was put it seemed to be under construction. There was no closets but lines drawn ...

My first encounter was at CHECK IN.
I had reserved 2 rooms...one for myself (CT) & one for my MICHIGAN CREW:-) We were going to the BIG E. I can almost be sure it was on Sept 17, 2005, a Saturday....

My credit card was not being accepted!
The Gal at the front desk called my credit card company.....and handed me the phone after FIRST trying ...

The hotel is very nice, people are friendly and helpful, location is very convenient for my purposes - but I agree with previous reviewer regarding paperwork. I, too, ran into trouble because I did not have a signed affidavit with me, even though my administration and finance people made the reservation on my behalf and I had the credit card with ...