THIS HOTEL WAS JUST WHAT I WAS LOOKING FOR. THE STAFF WAS VERY WILLING TO ASSIST ME IN ALL OF MY NEEDS. THEY ANSWERED EVERY QUESTION I HAD AND EVEN GAVE ME EXCELLENT DRIVING DIRECTIONS. MY ROOM WAS VERY CLEAN AND THE BED WAS VERY COMFORTABLE. THE COMPLIMENTARY BREAKFAST WAS GREAT. ALTHOUGH I DIDNT USE THE SWIMMING POOL OR HOT TUB IT WAS A VERY ...

While the location was ideal for our trip, and the hotel, itself, was clean and fairly nice, the staff was a completely different story.
The young lady at the front desk that was there for most of our stay, apparently was in the middle of a quarrel with her boyfriend on her cell phone, which took priority over helping our party check in and get ...

We have used this hotel for years and have always had a positive stay. the rooms are always clean and it is located in a decent area just off the freeway. It has restaurants just a short walk across the parking lot and gas stations right on the corner. It appears they have done some remodeling lately. This is your nothing fancy but good value place to stay, we will continue to stay here.

There was a power outage and our room was on the 2nd floor, the emergency lights in the hall only stayed on for a short period of time, in addition the split level concept to the hotel design proved to be more of a fire trap with absolutely no lighting. The front desk could not provide us with a flash light either, we had to use our cell phone for ...

We stayed at this Best Western on our way to Minnesota. It is conveniently located off the highway, but I would have driven for hours just to find another place. We were greeted by an unfriendly young lady at the front desk who offered no smile, no help, nothing.

We had requested a crib for our child and when paying for the room we were told ...

I chose this hotel because it was the cheapest in West Des Moines and we weren't planning to stay long. I think you only get what you pay for here though.

Overall, the place was relatively clean and well-maintained, but the hallways and rooms seemed a little dark. The hotel was easy to find and conveniently located right off the ...

Reservations were made 1 month in advance for a non smoking room. When arriving at the hotel we were told that smoking and non smoking were a preferance only and although our confirmation letter stated non-smoking they had no rooms available. When I told them we would not stay in a smoking room when we had reservations that stated otherwise they canceled our reservations completely and left us without a hotel for the weekend. Beware of this one.