No Ice Machines working on any of the floors. I had to go and buy my own ice.
My room was nice.
Better customer service. More clerks working behind the desk. Had to wait for about 15 minutes before I was waited on.
Management needs to make some major improvements in order to keep people coming back and staying there.
OVERALL
Service
Cleanliness
Location
Value
not so convinced to go back
By A Yahoo! Contributor, 05/18/05
the service is not that good and cleanliness need more attention to the customers and more service, managers in housekeeping are not that nice
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OVERALL
Service
Cleanliness
Location
Value
Worst Customer Service Ever
By A Yahoo! Contributor, 03/24/05
I thought the rates were reasonable. The hotel is located right off the highway which definitely a plus.
What angered me about this hotel was the deplorable customer service. I arrived at the hotel at 11am, understandably earlier than check in--not a problem. I asked if I could reserve the unit & return at check in time. The clerk responded ...