Likes: Room (comfy bed, flat screen tv, great shower with everlasting hot water, illuminated lighting in bathroom); Service (shuttle drivers, especially David, were friendly and gave helpful information about restaurants, using MARTA, etc. Around Town Shuttle service that is provided during the week was great)
Really good breakfast buffet. Pool was OK. No hot tub (under construction). This is an old place, and there is some renovation going on right now. NICKLE & DIME...$12 Internet, $8/day parking, tip seekers... Very nice front desk staff. Overall a good place to stay, but not a four star place while under construction. We got our room for $80 per night. Worth that, but not too much more.
2 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Exceptional Service
By A Yahoo! Contributor, 10/08/07
Great Hotel with an amazing Staff. They make me feel like I am with Family. Great fitness Center and the most comfortable beds. Awesome I will be back.
1 of 1 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Bad Service
By A Yahoo! Contributor, 06/25/07
The hotel was nice and check in was friendly,but whenever I called in from a phone the staff was unhelpful and frankly seemed bored at having to do their job.I got charged $50 on my checkout bill and can't reach a real person to talk to in the financial dept.I don't think I would recommend this hotel.oh and for such a pricey hotel you'd think they have free internet access in the room if you bring your laptop but apparently not.
4 of 5 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Not bad...
By A Yahoo! Contributor, 05/24/07
The rooms were nice enough, but expect to be nickel and dimed. Pay for parking, pay for wireless internet, pay for copies, etc. Had a minor problem with my room that took much longer than necessary to resolve due to language barriers (Not front desk).
the beds were so comfortable and everything was so clean that is very important when traveling i would highly recommend u hotel to anyone that i know who would be traveling to atlanta, thanx.
3 of 4 Yahoo! Users found this review helpful
OVERALL
I just paid for a 4 star. Got the Westin Atlanta Instead
Get ready to pay for many little extras at this airport hotel. Parking is $8-10. And the business office. Don't even try to use the copier machine. It charges $2 per minute. Unless you know what to do off the bat, you will be paying much more than you expected with no help from the hotel staff.
First the price was very reasonable for the upscale lobby and the ammenities that went along with the room. The staff was very diversed,friendly,and professional The hot tub was perfect. The rooms were great. I loved my stay at the Westin!
1 of 2 Yahoo! Users found this review helpful
OVERALL
Beware of this Westin!
By A Yahoo! Contributor, 01/31/07
This is one of the worst-managed Westin's anywhere. The quality and service at this Westin are sub-standard. It is rundown, falling apart, and severly understaffed. The billing system, food service, and bell service at this Westin are more like those you would find at a 2-star rated hotel. There is an overall attitude of complacency and apathy among the employees. Do not stay there. You will regret it.
1 of 2 Yahoo! Users found this review helpful
OVERALL
Service
Cleanliness
Location
Value
Won't stay again
By A Yahoo! Contributor, 01/22/07
Our room had a horrible odor when we got there. It was like housekeeping had tried to cover up something. Then when we got ready to go to bed, we folded the covers back and there was a big yellow stain (resembling urine) on our bed covers. It was 2:00 in the AM so it was too late for us to call the front desk etc. We just took the covers off ...