Slow check in, food is expensive, transportation to theme parks have terrible timing, rooms are unclean, front desk staff are rude and unhelful, the sofa bed is the worst I've ever seen.
Much more....

This is the very worst hotel I have ever stayed at in my 30 years of traveling. We were locked out of our room and away from all of our cash and possessions for over two hours. We were told that we had not payed for our stay even though the trip had been paid for in advance, and instead of politely telling us that there had been a problem, they ...

My girlfriends and I stayed here for a friend's bachelorette party. We were all impressed! The service was courteous and fast. The decor is sleek and modern. The rooms were beautiful. We booked a 1 BR suite which had 1 half bathroom and 1 full bathroom with 2 showers! Perfect for us gals. When we first got there, we had a 1 BR queen ...

Well the front desk staff is the best I have ever encountered before. I usually travel about 15 times a year and this is by far the best service I have ever received. Front desk staff was helpful, knowledgeable and attentive. They provided great advice to make the trip more pleasant, allowing us to get the most out of our stay at Disney. Came ...

This hotel was the best, we went with our 4 kids and we usually stay at luxury resorts, and this was more then that. We will be back next time and don't worry about the extra payments there not what people say they are. Its not $20 for parking, it's like $5 and thats good for a disney hotel. This hotel is on top, we've been to the Animal KIngdom, Wilderness lodge, and this is better then them all!!

Loved the location--close to a lot of activity. Beautiful hotel, great service, not a lot of places to eat unless you go downtown, but overall A++++++.

This place loves to nickle and dime or should I say 5 and 10 dollar you. Don't use your debit/charge card - they charge you an extra $75 to be put on hold until the end of your stay. The food is marked up 300%. Pay $12 extra fee for the spa, pool towels, 30 minute phone calls and a piece of fruit at the pool and old books to read at the pool. ...

Hotel was very clean, loads of places to explore in and out of the hotel, great resteraunts including a fantastic breakfast buffet, excellent view of the surrounding area, great balcony for dropping odds and ends from, lovely view of Lake Terrapin...Cons-no porn on tv what so ever...disney policy!!

I stayed at this hotel for 4 days while attending a conference. The hotel costs are reimbursed by my business.

Pros:
Across the street from Downtown Disney

Cons:
Nickel and diming, $12/day "resort" fee
Valet parking $15/day (Grand Floridian was $7/day)
Free parking, be prepared to walk...
Limited guest info in room
Concierge ...