The staff was rude, incompetent, and misleading - at best! We did not have hot water, the room was shabby, the staff did not care AND they charged us DOUBLE the amount they quoted on the phone (and online). Before we left our home, I requested email confirmation of the reservations and price - twice - no confirmation was ever received. We moved to ...

We booked our last nights stay because Choice Hotels told us the Comfort Inn down the road had no availability. I booked this room thinking it would be fine since we were referred to it by Choice Hotels. We were wrong. When we arrived the hotel had no security locks on entrances to the outside door. The hallway was dark, and the carpeting was ...

Upon arrival, my first opinion of this place is that the lobby area is very warm, inviting, with the lighting, the fireplace going, and the TV on the local Estes Park channel. The front desk girl was very very nice and helpful with answering all the questions I had for her, since it had been awhile since I had been to Estes Park. She was just ...

I was visiting due to a reunion. I made my reservation over three months previous to the date of the reunion. I was told that due to no other suites being availible, I would be given the family suite at the mountain view suite price, due to being with a large group. After checking in, I was basically told that I was lying and had never been told ...

This hotel used to be one of the best cheap hotels around. It was clean and the staff were helpful and friendly. The hotel was bought out over a year ago and it has steadily gone down hill. The owner is mean and doesn't know what customer service means. I am an organizer of scrapbook retreats and have been coming to this hotel for years. ...

The service and hospitality was horrendous!! We were staying there for a family reunion and the people who worked there messed up on the reservations. My husband's mother planned the reunion 9 months in advance, requested specific suites that had kitchens (since we would be preparing food for the family dinners), and when we got to the Inn, ...

At check-in we find our reservation for a suite was cancelled and we had no room. Instead of giving us replacement rooms at the same price they charged us even more for the single rooms than the suite would have cost. Management didn't do anything to assist in the situation. Several other people, including ones not in our family, had similar ...

I just like a place to sleep when I go on vacation since I spend very little time in the room. I want clean and cheap.

I tried cheaper places than The INN, but there are only a few cheaper places in town and they are usually full unless you book long in advance. This is just a place to sleep, nothing fancy. If you want scenic views of the ...