We read all the reviews before booking and were a little put off by some of the negatives but booked anyway. We were pleasantly surprised. The previous reviews don't apply now because the hotel is in the middle of a complete renovation and they are doing a great job. The review by the "smoker" is to be expected, they made it very ...

I suppose I am biased because I was charged $250 for a smoking fee and granted it was my fault but on top of that, the service was poor (staff was very rude, like every time we had a question they were going WAY out of their way to help), the view seemed limited as compared to nearby hotel and parking was terrible, only valet unless you wanted to park down the street. Spend the $ somewhere else, it has to be better than here

We liked the room, it was spacious and clean. We had a nice view of the ocean and poolside. Service was good, but the valet person could of been a little more friendly and helpful. Parking should be free for the people staying. The staff was friendly overall, and we were especially grateful for the champagne and congrats card from the staff, regarding our 25th wedding anniversary.

From the minute we arrived - the service was terrible. The valets Andrew & Scott were exceptionally rude and arrogant and were too busy socializing w/ ea other to bother with us. We complained to the front desk and she buried her head in the keyboard. The next day, I requested the Valet Manager Tony contact us and he never did. No surprise. ...

This should have been the perfect hotel to stay in - the location is great - but it turned out to be a bad experience. Our room had the appearance of being very well used and badly in need of a makeover, dirty carpet, wall covering was threadbare, and actually peeling off in the bathroom. The supposedly white bed linen was gray and gave the ...

we asked for the best room; they gave us the most expensive one. But when we got there, "best" is far from it.

BUT the VALET personnel is very polite and helpful.

I have never seen such disgusting bathrooms. There was mould, filthy grout, tiles cracked, etc., etc.
When asked to change rooms, we were hard pressed to find a better one.
We would never stay there again.

We used to go to Santa Barbara Inn four or five times a year and this was our worst experience. Floors were not clean, needed paint touch ups throughout, our bathroom door wouldn't close, handle on slider was broken and we actually shared a balcony with the room next to us--neighbors were strange. I requested our favorite room on first floor ...

Loved my stay! Room was very comfortable and spacious. Quality of room is not so good...they're talking about a remodeling. Nevertheless, this was superceded by excellent service, and a good price point.