Due to the age of the hotel, the pipes in the walls clunk and rattle at all times of the night. Not conducive for sleeping. Sounded like a heliocopter was about to crash into our room. The walls are too thin so that you hear the people in the next room talking and watching TV. Ice is on some floors not all. The bellman and housekeeping staff are the best, but the front desk personnel could use some customer service pointers.

The room was beautiful and the view was spectacular. We really loved the room. The buffet breakfast was okay, but not great. Again, the view from the top of the Mark Hopkins is fantastic, but the food was not as good as other places we have been.
Checking in was a bit scarey. We had booked a Cultural package for a special rate, which included ...

This was the best stay at a hotel I have had in a long long time. The staff was excellent (especially for a 1st time visit to San Francisco), friendly, and the hotel was clean, views were great. I really enjoyed my stay, and the Top of the Mark views are fantastic.

Where to start. They overcharged me. When I pointed this out at check-out they said nobody could help me. In other words nobody at the front desk of the hotel I was checking out from could actually help me with my question. Got a phone number from the front desk and called it. Told me that they record reservations and would check the ...

The hotel is great - good location, nice amenities and rooms; however, the guest service was disappointing.
My boyfriend and I asked at the front desk for a late check out and were informed for $75 we could check out at 6pm. Upon returning to check out at 6pm the new employee at the desk said that was not the policy and we needed to pay $87 if we ...

Super staff. Friendly people at the front desk and at the entry. Very helpful. Concierge knew his area ~ great restaurants recommended!
Clean, nice room.
Only thing negative is the pricey daily parking fee, which will kill your pocketbook! Otherwise, so enjoyable!

The reservation staff made our stop here in California a horrible experience. They booked our room for the wrong date and refused to change our room size to the initial request. Of course it took then a whole day to realize there mistake and in the end were not very apologetic for it, claiming it was our fault. Just goes to show sometimes the stars of a hotel do not reflect its professionalism.

My parents stayed at the Mark Hopkins this past weekend and the concierge was an amazing help in making their visit special. It was their anniversary and when I called about sending some gifts to put in their room before they arrived, he made it happen seamlessly. My parents called me upon their arrival and from what they said, it sounded like the ...

The Crowne Royal is God compared to this place at one-third of the price. For $500 we should've rented our regular room at the W. The staff seemed angry and bitter, all made us feel as if we were bothering them with harsh sarcasm. Besides the few "whew" points for tourists, the place looks like great granny's house and great ...