I do not understand, nor did I experience any of the problems other reviewers mentioned. This is a standard Crowne Plaza and actually a little more than what you would expect for an airport area hotel. Very pleased.

BEWARE OF THIS HOTEL. ATTITUDE RIDDEN EMPLOYEES. MANAGEMENT IS SO UNPROGRESSIVE. THE BELL MAN JUST SITS AND WATCHES WHILE YOU UNLOAD YOU LUGGAGE. THE STAFF IS ON THE PHONE AND WON'T HELP YOU. THEY ARE RUDE TO PEOPLE AND TREAT PEOPLE LIKE DOG ****. THE ONE HOTEL THAT IS WORSE IS THE CROWNE PLAZA LAX. PLEASE WRITE YOUR REVIEWS. THIS HOTEL SHOULD NOT BE ALLOWED TO BE CALLED A 3 1/2 STAR HOTEL, MORE LIKE A 1 STAR HOTEL.

Rude staff and you can hear all of the hotel rooms doors slam all night and morning. Good luck get any rest. You have to pay 12 dollars a day for parking and the hotel isnt anywhere near a 3 star in its appearance and service. My boyfriend left his phone charger in the room and the maid service staff obviously took it because they said that it wasnt there. Stay away from this place. You'll be sorry if you dont.

Entering my small room (made tiny by the large table the decorator chose), I was surprised to find a small bag containing lavender linen spray, an eyemask and earplugs. I guess the hotel management knows their building. Were it not for the earplugs, it would have been a sleepless 6 nights. This building is a remarkable feat of engineering. It ...

Small Crowded Room. FRONT DESK staff unfriendly. Noisy room located near elevator. On a slow day did not even put my 2 room reservation on the same floor. Maid service did not come everyday. Had to just ask for a few clean towels one evening. Food from room service NOT GREAT! Have stayed in Orange County at the Radisson, Doubletree and Embassy Suites ....ALL ARE SUPERIOR TO THIS HOTEL!

I love this hotel, it is lees than a mile from John Wayne Airport,very clean and it is right across from my favorite food Italian restaurant Tuscany Mediterranee Grill,superb dishes.romantic ambiance.
nice hotel, great food and friendly staff truly 5 star.

We stay here often and it is near John Wayne Airport and next to my favorite food Italian restaurant like Tuscany Grill,it is clean hotel with fine service,we eat out and our favorite is Tuscany Mediterranee Grill, their food is superb,it is walking distence from this hotel,front desk manager told us about it, and they were right ,good place to stay,great food to go with it,you can't ask more than that,

I think this was my worst experience at crowne plaza. The services at the front desk was not helpful there was no valet parking ,no one to help us with are luggage. There room services was not offered at night time , and they could not help us find restaurant's near by. so i would not recommend for families with kids to stay there.

What a pleasant surprise! And a great rate for such a nice place. All the little things every hotel should think about, this place has it. Totally recommend it!