We had some trouble with the internet in the room and had to use the lobby internet but the staff was so sweet and helpful and we only needed the internet for flight check in so it was ok.(can't complain over free internet) The room was large and well appointed, except the light over the sink was dim and that made dressing for all the parties ...

The hotel has many problems however, for what it lacks in quality and service the staff attempts to make up for in friendliness. Do not expect anything on time. Food poisoning is a common occurance for nearly all guests at the restaurant. The TV is small by anyone's standards and the cable selection is minimal, however, not suprising given ...

We stayed here and when we arrived the staff was very nice. We went up to our room which was okay, but had a very strong mildew smell. The bed was VERY comfortable, but the bathroom was very small. The TV was also almost comical it was so small in such a large armoire. The restaurant was pretty pricey but it was surprisingly really very good for ...

If you want to spend $200 for one night in a dirty room with stained furniture and a tub that won’t plug and face an over-the-top perky morning staff who are oblivious to your disgruntled appearance and complaints and instruct you to have a GREAT DAY even though they don’t offer to compensate you for your lousy stay, then this is THE ...

Great Hotel with excellent service. Oh, and awesome buffet brunch!!! Had a wonderful vacation with the family. Got to visit "Old Tucson", go horseback riding, and also had time to enjoy the jacuzzi outside.

I stayed there for sixty days. When I arrived, the ice machine on the fifth floor wasn't working and sixty days later it still wasn't working. I had to go down two floors to get ice. Not good business for a five star hotel.

As I travel nearly 250 days a year I end up in many hotels all around the world. This has been one of the most pleasurable stays I've had in a long long time.

Even though they are going through major renovations you would never know it. I’ve had a chance to visit with such a wide variety of staff from my housekeeper, a facilities ...

Front desk personel were challenged with check in ending up with our address and crecit card info wrong. Room was prepaid and they still couldn't handle it. Otherwise the hotel and location was great.

All hotels are the same--four walls, bed, etc. But this place is different! The people are so nice and thoughtful. I've never stayed at a hotel that made me feel special. The staff went out of their way to put a smile on my face. From check in, to room service, to noticing it was my birthday during my stay, these guys are top notch. Won't stay anyplace else while I'm in Tucson now.