We had a confirmed reservation through Best Western website for two Non-Smoking rooms. When we arrived we were booked into smoking rooms. When we objected and showed the we have confirmed reservation, they said that we could have a N/S room for the night but would have to move to the smoking room or another hotel the next night. My wife has ...

Our experience at this hotel was so bad that when my husband tells someone about this, I just want to leave the room and not think about it.

When we checked in, my husband met someone we knew, who also heard the clerk give the room number, and later verified that's what the clerk said. We drove to our room (a slight distance), put our key ...

This hotel was pretty cheap for Alaska, but the walls were paper-thin and the shower/bath water was only lukewarm. The beds were pretty comfy. I suppose you get what you pay for. The continental breakfast was typical, lots of toasted carb selections, watered-down juice, but nothing fresh. They also "ran" out of cream cheese for the bagels, which limited the toasted carb selection.

The reservation process was a mess. We called
multiple times before arrival and everytime the
reservations were different. When we arrived
they were different. And then they checked me
into a room that was occupied. Lucky for me,
I didn't walk in on somebody (the people weren't
in the room at the time).

Then they charged me for ...