WE WERE VERY PLEASED W/THE SERVICE. WE RELIZED THAT WE NEEDED A MICROWAVE AND FRIGERATOR BUT THE ROOM THAT WE BOOKED DID NOT HAVE . THE LOBBY ATTENDANT TOLD US THAT WE CAN CHANGED ROOM FOR ONLY $10 MORE AND TURNS OUT THE ROOM WAS VERY NICE, CLEAN AND PLENTY OF PILLOWS. EVERYTHING WAS NICE AND CLEAN.LOVES THE WALKING AREA. LOTS OF TROPICAL PLANTS AND TREES. VERY RELAXING IN THE POOL AREA. WILL STAY AGAIN .

I stayed for one night, and was surprised at the number of maintenance issues with the room. Among the issues encountered, the tub drained very SLOW, lamps were missing light bulbs, we were missing linens, what is that all about? I informed the manager upon checkout and he seemed only slightly concerned. On a positive note, it was clean.

Clean, completely renovated, and exceptionally friendly staff. Also very dog friendly. Wonderful!

I first picked it because it was secluded, and the rate were good for the Valentine's Day weekend. We booked through hotels.com, and we requested a king room. My husband is 6'8, and a full bed doesn't accommodate him well. We were checked in by a very rude employee. Got up to our room in the new building, and were greeted by two full ...

We wanted a weekend getaway and found this place to be a great price for what seemed to be a 5 star. From the begining it was obvious that the guests that were staying in the high-rise portion of the hotel were treated better than guests that stayed in the resort style rooms... The room was wonderful, beautiful and very comfortable, however, we had ...

We visted here a couple of weeks ago for a convention, and it was by far one of the worst hotels I have ever stayed at. To start off, the room was moldy, and very unclean. Just a note to everyone, to shower does not drain. After just one shower, maitnence had to be called to come fix the drain, and replace the shower curtain, because there was so ...

Upon arrvial I was shocked! online the pics of hotel was great... When I arrived it was a different story. However we checked and and got our room and the room was impressive. Come to find out the other side of the hotel looked the way it did was bc of the upgrading that their doing. The stay was wonderful. The beds and room were cleaned thoroughly. I would diffinely stay again! The live music/drinks by the pool was the perfect idea!

We have stayed here every year for about 5 years with a convention. It took 3 calls to try to get the reservation correct. Upon check in still wrong. Keys did not work(3 of them) Wrong room when we got to the 14th floor with luggage. At least the security guy helped by calling front desk and getting us into one room to wait. Room smelled ...

Our stay from Fri. to Sun. was a disapointment on Sat. night. We stayed on the 17th floor which was supposed to be a higher end floor. But on Sat. night, we were disrupted starting at 9:15p.m. by loud shouting which continued until 10:45p.m.
We called the front dest to report this, and asked them to get security up ther ASAP! Well 20min. later ...