I stayed there when it was a Holiday Inn, Best service and accommodations then. Stayed again this April and management was unaccommodating for my reasonable easy request. The front desk was instructed to lie to guests.
The restaurant was inexpensive food but expected poor service. The rooms were not clean and typical of the inexperienced ...

One nice girl at the front desk, one very unaccommodating. The bartenders only waited on people they knew or young women. I could not get a HOT cup of coffee the whole time I was there. The shower was so molded that my daughter with asthma was sick the whole time. I should have complained when we left but there was supposedly no manager on duty. ...

Beautiful upscale hotel with very resonable rates. Lovely decor. Beautiful grounds, nice staff, excellent restaurant in the lobby area. Second time there and hope to stay again in winter as it is close to the ski areas. Has all the amenities you'd want. The room was very clean and comfortable. I have nothing but good to say about the experience and would recommend it to anyone who wants a nice place to stay in Big Bear.

we checked in on thursday evening. front desk clerks were pleasantly accommodating. shortly upon check in, we dined at the restaurant at the hotel. nicely decorated and reasonably priced for the stuff that they serve. we took an advantage of their weekday ski package that includes a room and a pair of lift tickets that can be used at either ...

This hotel is a mess.DO not go.It was good when it was a holiday inn but now it is a disaster.I visited this hotel when it was a holiday inn, so i went there supposing that it is still the same but i was wrong.It is a very dirty chineese owned hotel.

Everything seemed fine about this hotelll really nice location.. the rooms were nice... little pricey. The only thing i didnt like was i couldnt sleep very well because the best werent all that comfortable.

Nice looking hotel with lovely rooms but not very well maintained.It is starting to look a little run down.The air-conditioning doesn't work at night.I had to get up during the night to open the sliding door to cool it off but didn't want to leave it open since there wasn't a screen on the door. We opened the sliding glass door the ...

Loved the facade. Nice European look. Interior is well heated for a cold winter day. Located close to skiing and a good family snow playground. Dinner in the bistro was excellent. Try the sage-infused pork tenderloin. Breakfast was fully cooked and priced competitively. We thought $179 per night was a bit high for a Best Western. Checkout ...

We found Best Western Big Bear Chateau to be an exceptional value. The staff was courteous, the room was lovely,and the restaurant was excellent. We would recommend this hotel to anyone.