Loved the location (besides walking across the road to get to the beach). The attitude of the front office was horrible. I was told I had a Florida rate at 3 nights, 4th night free...then when I arrived I was told I had to speak to the manager because the dates were not right. Nevermind the fact that I held a flyer and internet description in my ...
The accommodations are nice enough... The customer service, however, leaves a lot to be desired. First, the front desk staff was mouthy and smart-alecky... not just to us, but to other patrons as well. One customer even replied to the front desk clerk, "Do you think you're funny?" The lobby was filled with angry guests... all ...
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Bring a pool test kit
By A Yahoo! Contributor, 04/04/08
We did not like that 3 of us contracted pink eye from the swimming pool. Gross! It ruined our whole week. We did not like the fact they said they were a wireless hot spot and you might get online if you stood outside your room, cell phone working only when away from the resort. We were not happy with the fact that when you go to the beach that ...
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Would not stay there again!!
By A Yahoo! Contributor, 03/26/08
Very clean room "BUT" to much outside lighting"CAN'T SLEEP". MGMT at the front desk got irratated when asked for extra bath towels, I got grilled like "CSI"on use of the (2)placed in the rm. daily by the maid. I found this to be very rude indeed.I also foun the walls to be paper thin both inside and outside walls. ...
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great stay at a great value!
By A Yahoo! Contributor, 11/10/06
This is a great getaway place. We live here and have stayed here twice. Great beach, great pool & Outdoor grill. The island offers a free trolley that runs the length of it. Convenient to shopping and restaurants.
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Old Florida charm combined with luxury accommodations
By A Yahoo! Contributor, 04/13/05
Nice clean rooms, newer furnishings, comfortable stay. Conveniently located near everything we needed -- shopping, dining, and entertainment -- and a great beach! Check in and all went very smooth and they even let us check in early which was very convenient. The staff at this hotel were very accommodating and cheerful.
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Looking forward to our next visit.
By A Yahoo! Contributor, 02/21/05
The staff was freindly and helpful. We loved the Tortuga. It is one of the most beautiful hotels on the beach side. The bathroom where spotless. Sperate Tub and shower. Private mini kitchen. Corfortable bed. Kept up very well. We had our wedding on the beach. All in all was a prefect setting.