This is a super hotel with the best restaurants of any hotel in Kuala Lumpur and comparable to many of the better ones outside the comfort zone of 5star hotels and complexes. This is saying a lot as Kuala Lumpur has many very good Chinese , Japanese and Western restaurants. Standard rooms are poorly designed and low on amenities. The Club floor ...

The hotel is one of the best in the whole of Malaysia.I stayed there for 4 nights.The view from the rooms are also great, some even have the Petonas Twin Tower in them.However the hotel is not located in the Bukit Bintang Shopping District like other luxury hotels such as the westin and jw marriott and is about a 15 minute walk from the Twin Towers.

I like everything about this hotel. I stayed there recently when I visited KL with my husband n it was excellent, the service, the foods, everything. We stayed on the 17th floor which defenetly we cud see the petronas twin towers shining at night n it was wonderful. I really recommend this hotel. Cant wait to get back there... Keep the good work Shang!

We booked direct with the hotel and asked for the best price as we explained we were also looking at other hotels and dealing with a travel agent. They offered a fantastic deal and we ended up booking direct with the hotel. The reservation process was easily done via email and the service was efficient and fast. We booked a room in the Horizon ...

lovely hotel and moreover amazing hospitality.there was always a smile and "may i help u madam?" on the faces of the staff.wonderful experience stayin at the hotel.

The Japanese restaurant Zipangu is serving a Teppanyaki that is totally overpriced and it is tasteless. It is no show and is served in a western way!!. The food prepared is totally mistreated. Do not eat Teppanyaki at this restaurant.

The hotel is not at all as good Shangri La as in Hong Kong,Singaporeand/or in Bangkok.

If you look for a 5* hotel in KL do not stay here.

GBRB

Good hotel

The hotel is conveniently located the service is good.
I go to Malaysia for business and do not have much time for site seeing , but the location allows you to walk around at night, some nice places in the area.
Service is excellent, I’ve not tried the restaurants.

A bit pricy for Malaysian standards, Some other hotels of same level, offer you a little more for thet price (ex. Free internet connection, etc…)

The Hotel is just another super luxury place for staying during holidays or business. The damp smell is common in tropical climates and all the hotels in BKK, SIN, TPE, JKT and MNL do smell sometime but that not necessary nor worth mentioning. The buffet and restuarants were superb and the landscaping is also immaculate.

Location is good,but a bit of walk from Petronas and Suria KLCC esp if you have kids. The rest of shopping areas, you need to take a cab.
Room decor is a bit dated. The first night, our room had a lot of musty odour, housekeeping came and sprayed something which didnt work too much and my midnight my 3 yr old daughter was wheezing. In morning, we ...