The location and room was really nice. However, when I checked in, the lady at the front desk was so rude, unhelpful and almost made me want to cancel my reservation. Fortunately, their was another lady who showed me the room and she was much nicer. The room had a sizable kitchen, a bit outdated but clean. Can't beat the location for the ...
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By A Yahoo! Contributor, 07/01/07
The rooms are clean and a Great Value however the customer service could use an upgrade!Our room that we booked "on the river" was given away........Their response was “Sorry ( A VERY INSINCERE SORRY)!!!!” . They gave us a parking lot room instead. After a total hissy fit they gave me a 97.00 credit and moved us to a Mountain View and we ...