- just one out of three parking ticket dispenser working - paying parking ticket at the lobby - a long line which blocked the hotel entrance to everybody and just one attendance - A bad coordination with the acces to the "Gran Salon" which had an hour and a half late start, bad sound system (so noisy and loud) bad choic of artist wich ...
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Great place to relax
By A Yahoo! Contributor, 02/27/09
I disliked the Hilton Honors executive lounge very poor breakfast and cocktail hour
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Pleasant, but no "hidden treasure"
By A Yahoo! Contributor, 11/10/08
Good easy to find locale, but pricey and not appealing if not for the pristine 27 hole (three 9's) well conditioned golf course (and accompanying pool separate from the hotel pool and beach). Restaurant and food expensive and service unremarkable, casino acceptable, and rooms (all with a view toward the ocean overlooking the well-kept garden ...
Waiters nice and polite if and when you get them. Their english VERY POOR! kept geting orders wrong. POOL VERY SMALL! ok for kids only! MOSQUITOES GALORE!!!!!!!!! inside and out, ESPECIALLY at KIDS VIDEO GAME AREA! " Bring bug REPELLENT !!!!!!!!!!!!! casino is the PITS!!!!!!!! TOO small couple tables on week nights 3-4 0n weekends. ...
The front desk and pool bar service were very good but the lounge service was horrible. The lounge was nearly empty at 10PM on a Friday night, the bartender did not get the one order right, the orders for the folks near me wrong and would not return for a second order or to deliver the check. The beach is gravel and the beach gates are locked ...
I've been to countless hotels in PR and this is for sure my favorite. I've been there many times and love it, can't wait to go back! I even got to see dolphins in the beach. I've had magical moments there. It has a agreat vibe, it's beautiful and has a great service. It does not have a good beach, but you can drive to great ...
4 of 4 Yahoo! Users found this review helpful
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Won't go back
By A Yahoo! Contributor, 12/25/07
Service was really bad and very unprofessional. I am very disappointed. I asked many times about towels and other and was told if is not in the room you probably took them because they are always put in every room. I felt so offended that I went to the store (Sears) and bought towels for me and my family.
I was here for 8 weeks for work, absolutely loved the staff. Rooms were clean, service wonderful, especially in the exutive lounge. It was also a safe environment. The beach isn't great, but the views from the rooms are wonderful.
I stayed here with my family from 08/01/07 thru 08/06/07. Overall the experience was great, nice clean rooms, wonderful view of the ocean/beach, clean hotel, restaurants, swimming pool, and great ample parking.
Two of the nights we were there for some reason the toilet wouldn't flush, all I would do is call and within five ...
6 of 6 Yahoo! Users found this review helpful
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beautiful but way too noisy and expensive
By A Yahoo! Contributor, 06/25/07
The place is beautiful and the service wonderful. The people at the Resort were very helpful and always kind. The rooms are comfortable and spotless. The pools are lovely and well maintained. This is a great place to take a family. However, if you would like to avoid children, lots of them, for a moment of peace and quiet - this place is not for ...