the room is simply owesome especilly the bathroom. the price is reasonable but the service is very bad. after midnight there is no room service. i have to go all the way out to get some ice. service at the restaurant is good but the food is not that tasty. overall i like the enviroment so will go back.
Room rate expensive - voucher worth RM70 indicates forced breakfast at hotel. Bill shows breakdown of hotel room, breakfast rates & service charge. Receptionist needs training in customer service...why no SMILE, greeting, proper & actual info on room rates. For much much cheaper rates, we enjoyed the comfort & service of other hotels at C.Highlands.
2 of 2 Yahoo! Users found this review helpful
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a great place for vacation
By A Yahoo! Contributor, 06/15/07
The place is very good for relaxation and vacation. The furniture a bit old maybe can consider to re-furnish. And also please do more e-promotion.
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Poor service by front office staffs, when ask for room service, they said no such service provided and another staff told they provide when they are free to send, when we have steamboat for dinner ask either chinese tea being charge, one of the staff said free but end up need to pay for RM21.00,when clarify ..reason given new staff just started work..hanging bridge to be charge RM5.00 per pax only for few seconds to taka photograph?we thought that is a hotel facilities..ask for iron..they are not provided..I won't go back to your hotel anymore..definitely..
By A Yahoo! Contributor, 11/26/06
Poor service by front office staffs, when ask for room service, they said no such service provided and another staff told they only provide when they are free to send, when we have steamboat for dinner ask either chinese tea being charge, one of the staff said free but end up need to pay for RM21.00,when clarify ..reason given new staff just ...
6 of 8 Yahoo! Users found this review helpful
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Wonderful experience
By A Yahoo! Contributor, 07/12/06
We had a wonderful 2 day stay at the Strawberry Park Resort. The location of the hotel is fabulous, the rooms are spacious, clean and tidy. You get wonderful views from most of the rooms. I have not complaints about the service as well. We were also happy with the quality of the food served in the various restaurants.
The only thing is that the ...
7 of 7 Yahoo! Users found this review helpful
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So average
By A Yahoo! Contributor, 03/19/06
It's just nothing special about the place.Need to improve in terms of service!!! Please educate your staff to be knowledgeable and friendly. Hospitality is a gift for a special person who can give the best!
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Total Experience!
By A Yahoo! Contributor, 01/21/06
I have been to Cameron Highlands many times in the past few years. I have tried various accommodation in Cameron Highlands and i feel Strawberry Park Resort is my favourite. The studio rooms which i stayed in was very spacious. What i like most is that the bathroom is huge and there is a big bathtub in the middle of the bathroom. Another thing ...
uwaaa...sugoi ne...a very nice place to see n to go... to sleep 2,haha...the air is so clean n fresh... good scenery...eat well too.well, cameron highland is a great place to visit,don't waste ur time to think anything..just go n have a nice trip.
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3 of 8 Yahoo! Users found this review helpful
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We will never go back
By A Yahoo! Contributor, 12/18/05
poor service from receptionists to waiters/waitresses. Have to wait and wait to get room, towel (not given when we check-in), food, even a spoon!
Room not convenient. Only have a water tab in the one and only bath room for an apartment pf 3 rooms! Can you imagine that?
dislike: customer service, only 1 bathroom like: scenery
Your receptionist as well as waiter and waitress in the restaurant are not helpful, unfriendly and the service level is low. To quote an example, we were asked to wait for 20 minutes for the room and were told that someone will call us once the room is ready. We waited for more than 40 ...