We stayed for a week. The first room we had we didn't like. We just happen to say something in passing to a Palace employee and they moved us into another room. Palace Resorts know how to make their guest very happy. The food was incrediable, we tried every restaurant. The staff is so friendly, and their service is perfect. We are now members ...

This place is lovely, upon arrival you r given a glass of champagne, and a nice smelling coconut oil towel ( if you were to sweat) which you won't, to just towel blot your face with until your room is ready ( try to get there as close to 3pm as possible otherwise you will be roaming the property ( they will take care of your luggage. You will ...

We spent a week at the Cancun Palace and loved it! If you go you have to try the zip line tour! Schedule as soon as you get there to make sure you don't miss out! AWESOME! Jungle tour and snorkling the best ever! The Japanese restaurant was wonderful! As soon as you get there schedule to eat at one of the tables where they cook right in ...

This was our first experience with Palace Resorts and while I know things can go wrong and leave people with mixed reviews, we can genuinely say we had a relaxing, wonderful experience!! We are currently booking our second Palace Resort stay at their new place in Punta Cana...can't wait!! Rooms were wonderfully appointed with excellent ...

Some things work, others don't.
Downside: huge hotel but when you show up for meals, there is one short-order cook and 20 customers waiting, at arrival time guest services try and sell you tours but do not explain that the hotel stores will not take cash, and you have to leave money or card on account, food variety is not great (as compared ...

i love this hotel! The food is good but not amazing we went to the japanese restaurant 3 nights. For breakfest DO NOT eat at the international restaurant the atmosphere is horrible. my favorite was the japanese great service and kindness.in the morning we had to wake up at 7:30 am EST (or 1 hour back in mexico) to get good chairs by the pool. the ...

This is the best resort we have ever stayed at. It was very clean; all the staff was polite and helpful. The food and entertainment was top notch and we would definitely love to go back. Would recommend it for family also.

I LOVED IT !!
WE WOULD GO BACK , WE HAVE TO GO BACK !!
WE HAD THE BEST TIME EVER!
IT WAS GREAT!!

i liked this place a lot, i dont think theres anything to dislike about it. there are plenty of people to meet there, i now have friends from california, new jersey and kansas. and the sevice... wonderful! i think anyone that wants to stay here has made a good choice. and the price.. well its worth it... and it covers almost everything within the ...