I did not stay overnight but used the spa for 4 hours. It was very disappointing. The shower was so dirty (something disturbing on the floor) I didn't want to use it. I've seen better bathrooms in gas stations. The quiet area is shared by men and woman, the pool and jacuzzi filty, moldy smells. The pool and sauna areas are old and dirty as well. The message I had was a waste of money. What a joke this place is.

This establishment, although its location and appearance is inviting, is anything but RELAXING. I went there for a relaxing spa getaway and got nothing but aggrivation. We arrived, four mothers, looking for an escape from the everyday stresses of life, and left with elevated blood pressure! Definately not what we were looking for! The staff needs ...

Upon arrival my friends and I were impressed with the location and apperance of the hotel. Staff members need a training course in hospitality,and manners. Staff members were confused regarding rates of spa services offered. The spa itself was adequate, but pricey. Food was decent but bartender was OVERWHELMED when three sets of guests ...

I read some of the reviews and I can't believe some of the comments that are written.
My wife and I have been going to this location for 4 years and every time we stay
we can't wait to return !
We had a small problem 2 years ago and the Manager Andy could not have been any more helpful and kind !

Joe and Peggy Sullivan

Dining is very good, hotel is nice, great location...rooms very nice...pool facilities sub par for a place that is charging the amount they frequently charge. Outdoor pool is rarely heated to a temperature that is comfortable and currently not heated at all, around high 60's mid 70's...chilly. Owner refuses to raise temp. to comfortable ...

I have stayed at the Saybrook numerous times and can't say enough good things about the hotel, rooms, staff, food, etc. Where else do you get a room as luxurious and homey as this? It's like staying in your own home with all the comforts and luxuries you are used to having. The staff has always gone out of their way and they make sure ...

I just like to take in local beauty!! My experience in the spa was top notch! I even got a great tip from the esthetician regarding anti aging!! Maybe there has been a change in staff since the last reviews because, I was very pleased!!!

I don't understand the negative reviews. I have been at the hotel on 8 or more separate occassions with never a bad room, meal or service. I have always booked a junior suite or 1 bedroom. The food was always well prepared and fresh. I cannot speak to the hotel on a weekend, however, as I have only visited on a weekday. The rooms were clean and the staff attentive.

I am wondering why, having read the reviews before I booked our room, I did not take heed! I guess I was desperate for a week-end away.
Someone needs to get rid of most of the front staff and ALL of the people who you get when you dial "Front desk", "room service", etc. VERY RUDE!!!! The room service contact (Nancy?) argued ...