I visited from 05/07/2009 to 05/12/2009. The hotel has a great view of the bay and beaches. Rooms are very clean and well kept. Service is great and the pool areas and beach are well kept and clean, all the staff is very helpfull and friendly. I will recomend this place to anybody, I have a great times in the beach and pool areas, enjoying the ...

I know it was spring break, but the hotel next door (playa suites) had unbearably load music that played ALL day and night. Very noisy hotel. Room service not very good. Had to beg for towels and wash clothes. Do the all inclusive, because meals are very expensive. Great location is the best i can say about this hotel.

We stayed at the Crowne Plaza Acapulco from 02.28.0 - 03.07.09. My husband and I were very disappointed as were many others in our group.We were part of a group of 64. We booked our stay for $1100/person, which we thought was an awesome deal! We ended up spending another $300 just in extras that weren't included! That should not be the case ...

The rooms are outdated but very clean..staff is friendly & helpful. The tour desk in the lobby will also exchange currency. The hotel has a very nice pool & beach area and is close to shops & restaurants. Carmens' has a good selection of silver jewelry at very affordable prices.

Normally I don't write reviews, but after I read all the poor reviews I thought I should.
My husband and I went in February 2008. Our room was wonderful, service was great. In fact my husband forgot to lock the safe (?) and all our cash was in the open.. when we got back our room was clean and all our money was still there.
The food ...

Check in is awful outdated and took forever. The Staff is very unfriendly and not helpful. We also had a backpack that went mysterously missing at the pool while out towels and shirts were found. Plenty of other hotels in Acapulco, find a different one.

The hotel is well located and we found the staff to be very accomodating, but the food was TERRIBLE. We booked the all-inclusive option with the understanding that there were two a la carte restaurants. I expect marginal food at the buffet (and wasn't surprised that it was only fair/marginal quality), but expect quality food at the a la carte ...

We stayed at the Crowne Plaza from 01/19/08 to 01/26/08. Have not stayed at an all-inclusive where you had to sign for every drink and meal. To get a drink at the pool bar, you had to order from the girl at the register, who gave you a receipt, which you then presented to the bartender, who then gave you your drink. Way too much time involved. Food ...

Rooms were clean but never could get the room safe opened. The bed was hard but correct size. Plenty of towels but they were "well used" Had a hard time keeping wash clothes. We had to ask for them most of the time. Beach was steep and the sand was very rough and soaked up the heat. Hotels very expensive and hours not convientant for our ...