The front desk staff was rude and acted like they could care less if I was there or not. The room was dusty and had cobwebs in it and I could swear I could hear rodents running through the vents all night long. I couldn't get a wink of sleep on the lumpy mattress. On a positive note I did get 10000 extra honors points when I complained to the General Manager.
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Love Des Moines, love the river
By A Yahoo! Contributer, 07/22/07
Great location... near I-235, Locust/Grand, State Capitol, bus lines, chic retail, small restaurants, Museum, etc. Nor surprisingly, if hotel is full, services may not be as perfect as when it's not fully occupied. Tremendous value for hotel dollar... Farmer's market on Saturday mornings nearby, cocktail hour (get there 5 minutes early!), ...
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LOVE the Hotel!
By tracynollerswibold, 02/28/06
I thought the atmosphere was great- it ws wide and open- with trees and a waterfall. My young son ran around the atrium area and a couple of managers even brought him a bouncy ball to play with. Breakfast was great- the omelets were fantastic- my husband had chocolate chip pancakes. We even had a cocktail at the reception- An ecellent value- ...
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I will never go back
By A Yahoo! Contributer, 10/17/05
The description of the room was misleading. Champagne was not included as indicated in the price of the room.
The room was shabby. There was an empty glass sitting outside the door when we checked in - and was still there when we checked out. There was an empty cracker package under the table.
Parking? Why would any hotel make you pay ...
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The Best Getaway on the River
By Kate, 08/27/05
My Stay at Embassy Suites was fantastic! Everyone was very polite. The check in process was simple and I was in my room in 15 minutes. The room was spotless and I had a great view of the river! I would recommend them to anyone who wants a night out in the middle of Des Moines hotspots or a quiet romantic getaway.
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