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Best Western Heritage Inn - Reviews
Yahoo! User Reviews
AVERAGE OVERALL USER RATING
SERVICE
CLEANLINESS
LOCATION
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  • Had a very nice stay,Thank You
    By footballdad, 06/23/09
    Staff was friendly and very helpful,[thanks Hugo].Room was clean and comfortable.The waffle maker at the continental breakfast was a big hit with the kids.I would definetely recommend this motel to anyone traveling to the Concord,Ca. area.
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  • Beware of BED-BUGS
    By blitz34, 05/19/09
    We stayed there in March of 09 and woke up to a nasty surprise.
    After informing the staff they were quick to wave our lodging fees but this experience was enough for me not to ever stay there again.
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  • Good customer service
    By A Yahoo! Contributor, 12/17/06
    I recommend this hotel to any family or business travelers as my family and I spent two weeks at this property and all we got was a warm friendly clean and great proffesional front desk staff made our stay very comfortible, I read some reviews before i made the reservation did not seems to have
    bad or any incidents, rooms were renovated breakfast ...
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  • Would stay there again
    By A Yahoo! Contributor, 12/16/06
    I was very glad that I went to stay at this Hotel.I was traveling from the east coast to visit family,I
    was in need of a place to stay.I had heard that for the price, this hotel was a decent place to stay.To me that was a understatement. I must say that I was indeed very impressed with the staff, they were absolutely the best as far as ...
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  • i wouldn't stay there
    By A Yahoo! Contributor, 07/07/06
    noisy!internet didn't work. the bathroom had mold in the shower. the carpet was the pits. it ihad stains on it. furniture was stainedor broken. breakfest was not great either!
    1 of 1 Yahoo! Users found this review helpful
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  • Very comfortable, very clean, no problems
    By A Yahoo! Contributor, 06/14/06
    Almost cancelled our last-minute reservations after reading the poor reviews... but the location was right & it was time to go... so, we went there & were quite happy with our stay. Room larger than average, immaculate, reasonably quiet... plus they had a free breakfast. Don't know if it's new management or what, but our ...
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  • Dreadful
    By A Yahoo! Contributor, 08/25/05
    Took forever to register - no registration prefs honored. Got no-smoking room that reeked from smoke. 2nd room, no remote control. Shower control almost came off in my hands. Most furniture stained and/or broken.

    Clientele awful. Noisy, incosiderate. Hotel appears to cater to construction workers, some apparently live there. Some were moving ...
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    2 of 3 Yahoo! Users found this review helpful
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  • No peace or quiet.
    By A Yahoo! Contributor, 03/21/05
    Noisy throughout the night (especially on weekends), then when you finally try to sleep in the morning, the maids roll their noisy thundercarts down the concrete hallways at 8:15 am, waking you up again. And to make sure you can't sleep in, they will call you by 11 am - 12 on the phone to ask if you want the maid service, even if you put the "do not disturb" sign on the door.
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    3 of 4 Yahoo! Users found this review helpful
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  • Stay Away
    By A Yahoo! Contributor, 03/03/05
    Strange things happen at that place. The place is crowded with teenagers on Friday & Saturday nights, lowd, and noisy. The Hotels lobby is closed from 11:00 PM to 6:00 AM, so you can not complain. Just stay indoor & hope for the best. Kids rent some rooms at night for parties, and god knows what else. Beware.
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    5 of 5 Yahoo! Users found this review helpful
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  • Noisy.
    By A Yahoo! Contributor, 03/01/05
    Other guests include high school students who use the place to party on the weekends, beer-guzzling construction workers from Texas who have paraded around in public with their pants OFF (!) and during my most recent stay a guy with two pit bulls who partially ate a poor small dog during a violent and noisy attack inside the hotel ! The other guests make it a point to SLAM their doors 24/7, which makes it impossible to sleep.
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    4 of 4 Yahoo! Users found this review helpful
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