The hotel itself was nice, and the room was clean and well kept and large enough for our family of five.

The person at the front desk was somewhat rude and discourteous. The rest of the hotel staff did not seem very competent. I called to the front desk for towels three times, and finally walked to a cart down the hall and took them myself. ...

Went to this hotel during the HHBacker Pet Convention in October 2007.

Pros & Cons:
-Shuttle service from O'Hare to hotel is on request from the courtesy phones. But the shuttle took some time for pick-up.
-Shuttle service to the convention centre was poorly coordinated as required more drivers and vehicles for this event and had to ...

My last stay at this location was all around horrible because of incompetence. Check in was difficult because of lack of experience of the new staff. They did not put in my Choice rewards on my bill which I asked three times. They did not have any shampoo in the hotel that ran out two weeks prior to my stay. I ordered dinner (fish) at the hotel ...

The staff was very accomodating. I was able to get an early check-in. I arrived to Chicago at about 8:30 AM. They dropped me off at a restaurant on the way from the airport so I could have breakfast and picked me up to take me to the hotel.

The room was great and has wireless internet.

There were some nice little neighborhood sandwich and pizza shops in walking distance.

In general a very good hotel.

Rooms were comfortable, people were nice and had convenient transportation to O'Hare. In addition, the hotel was right next door to a restaurant that served an excellent hamburger. Price was also reasonable.

We arrived to find that a problem with a broken bed only left us with two choices in our rooms - a room above the bar that didn't have the bed configuration I had paid for or a smoking room. With small children, these were not attractive choices. I would not recommend this hotel.