Customer service is terrible. It took us 20 minutes to convince the people to give us an ice bucket. They tried to make us use the garbage cans!! Someone staying here we ran into was told there was a pool and the website I booked the hotel on said there was a pool here too. Even had pictures!!! A waste of money!! Put two people down on reservations ...

The room was filthy when we checked in. The sheets on the bed had not been changed because they were full of hair and stains. I went to the front desk clerk to ask for clean sheets. She brought sheets and asked me to help her change the bed. When we removed the fitted sheet, the mattress pad had several urine stains. Disgusting! When we came to ...

1. They have mice. They only had traps set up rather than an exterminater??
2. When I asked for extra towels I was given a floor mat. I asked the clerk why and she replied "we don't have extra towels". What kind of hotel does not have extra towels????
3. Smoking is still permitted in the hotel on the second floor.....this smell ...