I booked and paid for a room as a gift for Mother's Day based on their website that stated this motel has a swimming pool and hot tub. After my parents checked in they called and mentioned that they were told that the pool and hot tub have not been in operation for almost a year! What a disappointment - A fun, unique gift that went bad ...

DON'T BOOK DAYS INN. YOU CAN'T CANCEL YOUR ROOMS EVEN WHEN YOU CALL 3 WEEKS BEFORE RESERVATION. CUSTOMER SERVICE IS RUDE AND SAYS, "YOU BOOKED ONLINE SO YOU CAN'T CANCEL OR CHANGE A RESERVATION. OUR SYSTEM WON'T ALLOW US TO DO THAT." NOW WE ARE STUCK CANCELING OUR CREDIT CARD PAYMENT..