I was really impressed by this hotel. It was very fancy and elegant. Its location is excellent for shopping. Right accross the street was the Pavilion (an excellent mall) , and for a few minutes walk you can find many other shopping centers. I would recommend it to anyone who likes to stay at a high-class hotel.

Everything is top notch. I was posted to KL for 61 straight days, and the JW was my home. Nothing bad in all that time, and all was perfect.

i recently stayed at the J W Marriott in KL on two different occasions. from check in to check out, i experienced first class treatment. the staff was very friendly and extremely nice. the rooms were well appointed and the mattresses were excellent. i would stronly recommend this hotel as it is close to entertainment, shopping and restruants. ...

extremely happy and impressed by the service we have received at the JW Marriott KL which has been of a tremendously high standard and are delighted by the proactive action taken by the staff. I will definitely communicate my satisfaction to all my friends and colleagues.

its good hotel and good servic and good location and good room and i enjoy stay in jw marriott and i enjoy our jw lounge .

Firstly I thought that I will stay in a great 5 stars hotel in KL.. but I'm totally wrong.the hotel is Ok. The room is nice.. but the service is awful !The receptionist's manner is so bad. No smiles, no greetings, and didn't respect us as 'valued' customers!
we lost our money in our unlocked bag in the room. Just be carefull.. ...

Was totally dissappointed by the service.
Checking in involved being ignored eventhough I was standing at the counter.
Granted I was in a t-shirt and shorts, but Im from canada and its hot in M'sia.
I had made reservations but it took them 10mins to tell me they couldnt find it, was rude and made it look like I was wasting their time. So after 30mins I was still standing at the counter.
Not staying there again

I stayed at the Marriott 2 years ago. It was on Valentine's day and the hotel was quite full. Luckily we had prior reservations. Service was quite slow but that was understandable, as it was Valentine's and there were many couples checking into the hotel.
I was very impressed with the room. Though we chose the cheapest room type available, ...

This is the first hotel I've been to that actually has FREE high speed broad band internet connection in the room ready to plug into your laptop. The room is beautiful, the bed is huge, the service is prompt; and right on the edge of the best shopping district in KL.
I wish all hotels would raise to this standard. This is from a well travelled travel professional.