We made our reservation online. The area of town that the hotel is located is not ideal. There were strange people loitering in the parking lot. And the hotel looked very run down. When I went in and was going to check in I noticed the place to be filthy with a foul odor. I looked over and noticed what appeared to be the pool but looked like a ...

HATED IT ANTS ALL OVER ROOM I HAVE AN INFANT AND THAT IS NOT CLEAN FOR A CHILD. MENTIONED IT TO FRONT DESK AND ONLY HADE RUDE COMMENTS BACK. POOL VERY COLD. ROOM SERVICE TOOK OUR TOWELS DID NOT REPLACE HAD TO GO TO FRONT DESK 2 TIMES BEFORE GOT ANY. WORSE SERVICE EVER THIS IS AN EMBAREASSMENT TO THE BEST WESTERN NAME.

We stayed at BW from Jan 3rd thru Jan 7th for Navy graduation. Very clean, pool was clean and warm. Location was very handy. The staff went out of their way to be helpful. They ran 3 shuttles to Navy base and everyone got their in plenty of time. Shuttle can't be on base after 11:45am, but they were back to pick us, and our sailor, right on ...

The brochure we got for Navy graduation stated free shuttle to and from base. They failed to mention it's ONE shuttle and leaves at 0700 with return at 1100. PLUS, IT'S FIRST COME FIRST SERVE AND ONLY ONE VAN FULL!!! That means not very many people and no time to see your graduate afterwards--or to make arrangements with him/her.
We only stayed here with hopes to have the easy shuttle to graduation.

I stayed at this Best Western on May 24th and 25th, 2006 when taking my family to Six Flags which is about 5 miles away. I made the reservation through the national Best Western 1-800 number in April. The night before we left I just happened to call to confirm although I didn't think it would be necessary because I received an E-mail in April ...

The rooms were nice, the whole place was nice. Your rooms were basically always cleaned, nothing was messed with. The only problem we had was our shower/tub felt like it was caving in on the bottom. Otherwise everything else was pretty good.

This was by far the worst hotel stay that I've ever had. Upon arriving we were asked to pay for the hotel stay up front and after entering the room I see why. They were afraid that we were going to ask for our money back. When we entered the room, the floor was dirty with crumbs of food all over the place. It clearly had not been vacuumed. ...

This hotel is NOT new, but it's not a bad hotel for the price. Breakfast is ok...donuts, toast, cold ceral, coffee and juice....Cappuccino will cost you $0.25.
Service was average. Our room was ok, the pull out couch was stuck halfway in/halfway out, but we didn't need it anyway. It was clean and the bed was just fine. Free internet....not wireless. Only about 10 minutes to Six Flags and Gurnee Mills.