unfriendly staff. Noise is everywhere inside and outside the hotel. Aircon is not working. There's no aircon in the hallway. Room amenities are incomplete and dirty. Not worth the money spent. Breakfast and menu is really terrifying. Disgusting hotel

Great location but so-so service. Nasty shower curtains and poor housekeeping. Need to update look and decor as well as furnitures.

imperial suites front desk personnel should learn to smile and acknowledge their guest.

i stayed there for 5 days and of all those 5 days, neither of those 5 days i got a nice, white comfortable towel. they need to change them, maybe even change their suppplier.

I stayed twice here for more than six weeks i.e. 3+ weeks in April 09 and 3 weeks in June 09. I choose this Hotel 2nd time just because of its prime location although I was not happy with its services on my 1st visit.
Hotel needs to train or remove its Front Desk Staff as they don't know the norms of hotel industry. They handle guests like ...

as a traveller, i prefer other hotels in timog than imperial, i don't like the structure, the color, the staff, everthing about this hotel. it's a bad place

i spend my entire training here at Imperial Palace Suites and I'd swear to you that the experience was really great!! to those people out there, why don't you try before you judge this hotel? any way, the managers are really great and the best.

all the staff are great this time thank you to elmer he change finaly the front desk are very accomodating. just dont like the towels so dark and will be charge for extra and they will give you old towels.above all to all the staff thank you and hope to see you all again.

we've been there for interview.. because we have a school project for tourism planning subject.. we interviewed the manager.. and he only asked for set of questions and he really made us feel so uncomfortable and it seems that he's not welcoming us.. he's very intimidating.. he didn't even consider that we are just students.. not ...